Nova Card FAQs

1. What is Nova Card?

Nova Card is a digital asset payment card offered by Nova Markets. Users can fund their cards and use them wherever Visa or Mastercard payments are accepted.

Nova Card currently offers three card options: Nova Flow Card、Nova Pulse Card and Nova Roam Card.

2. Does Nova Card offer virtual or physical cards?

Nova Card offers both virtual and physical cards:

• Nova Flow Card: Visa virtual card

• Nova Pulse Card: Mastercard virtual card

• Nova Roam Card: Visa physical card

3. What are the differences between the three Nova Cards?

The three cards differ in card format, card network, verification requirements, settlement currency, fees, and supported features.

Nova Flow Card is best suited for online purchases. Nova Pulse Card supports Apple Pay and Google Pay, while Nova Roam Card is a physical card designed for in-store payments and ATM withdrawals.

4. Who is eligible to apply for Nova Card?

Users who have a Nova Markets account and meet the verification and service region requirements for the selected card may apply for Nova Card.

Eligibility may depend on the user’s age, verification status, country or region of residence, and the availability of card services. Please refer to the application page for the latest requirements.

5. Can I apply for multiple Nova Cards?

Yes. Each Nova account can hold up to seven Nova Cards, subject to the following limits:

• Nova Flow Card: Up to 1 card

• Nova Pulse Card: Up to 5 cards

• Nova Roam Card: Up to 1 card

A separate application must be submitted for each card, and all applicable verification and approval requirements must be met. The actual number of cards available to you and the outcome of each application are subject to the information shown on the Nova Card page and the final review results.

6. Does Nova Card provide monthly statements?

Nova Card does not currently provide monthly statements. However, you can export your transaction history from the data export page.

7. Can I change the mobile number linked to my Nova Card?

Yes. You can update the mobile number linked to your Nova Card from the Nova Card settings.

8. What should I do if my physical Nova Card is lost or stolen?

Please report your Nova Card as lost or stolen immediately. For further instructions, refer to the Security and Verification section.

9. How can I request a replacement for my physical Nova Card?

If your physical Nova Card is damaged, no longer usable, or has been lost, please contact Nova customer support to request a replacement card.

Replacement fees or additional verification may apply. Please refer to the card page or the information provided by customer support.

10. Why was my Nova Card application rejected?

Common reasons include:

• The required mobile or identity verification has not been completed

• The submitted information is incomplete or inaccurate

• Your personal information does not match your identity documents

• Nova Card is not currently available in your country or region

• You do not meet the card issuer’s application requirements

• Your account is subject to security or risk restrictions

Please refer to the application page or the relevant notification for the specific reason.